Caption:

Getting money back shouldn’t require proof you never had.

Leadership Discussion Prompt:

🔍 Core Theme
Process design, bureaucracy, and customer frustration.
🧠 Leadership Takeaway
Verification rules often exist for good reasons, but when a process demands information people could not reasonably have, it stops being helpful and starts becoming absurd. Strong leaders look beyond policy and ask whether the process solves the problem—or simply protects the system at the customer’s expense.
💬 Discussion Prompt
Have you ever seen a process that made it harder to solve a problem than to create one? What does that reveal about how the organization is designed?