Caption:

College loyalty programs reward repeat customers. Vic’s forgetfulness may get this one canceled.

Leadership Discussion Prompt:

🔍 Core Theme
Process Design
🧠 Leadership Takeaway
When people repeatedly struggle to follow a process, effective leaders look beyond individual mistakes and examine the system itself. Clear instructions, simple procedures, and easy-to-use tools make the desired behavior more likely and reduce preventable errors.
💬 Discussion Prompt
Think about a workplace process that people regularly forget, misunderstand, or work around. Is the problem primarily the people using it—or could the process be simplified, clarified, or redesigned to make the correct action easier?